Frequently Asked Questions
General
Can I buy from you?
We currently sell in Texas to customers over the age of 21.
What are my pentagon wine club benefits?
- Choose how many cases you want to buy of each varietal of each offering – no order requirements.
- Pre-pay approximately 60 days before the wine is available for pickup – great prices because no cost of inventory.
- If interested in using for a gift, or just want a customized label, add $0.50 more per bottle. Supply us with your artwork or have our designer make one for you here.
- We expect members will be all in (before tax) at around $12.50 per bottle for the Superior Club wines.
- We expect members will be all in (before tax) at around $25 per bottle for the Premium Club wines.
- You can participate in the Superior Wine Offerings or the Premium Wine Offerings or both.
- No obligations to order every quarter.
- We cannot guarantee the same wine every year because the same wineries may not have excess production every year. However, the quality will not change.
- You will pick-up your wine at our location in Rockwall County. Shipping will be extra once we find a suitable shipping provider.
- 50% discount on all Pentagon wines in our wine shop.
Q: Who do I call about wine club questions and membership updates?
A: Our Wine Club department is available daily to answer your questions via phone or email. You can contact them at 469-478-5391 or sales@pentagonwines.com.
Q: I just moved. Can I update my billing and shipping address online?
A: Absolutely! Please log into your account and update your information.
Payments
What payment methods do you accept?
We currently accept Echeck, Cash, Check, all relevant credit and debit cards and PayPal.
Are there charges or fees for using certain payment types?
We charge a 3% convenience fee for using Visa, Mastercard, Amex, and PayPal payment types. We do not charge a fee for using echeck, cash, or check.
What type of currencies can I use?
We currently only accept USD.
Pickup and Delivery
Q: How do I know when my wines will be available for pickup?
A: We will send out an email 1-2 weeks before each order is available for pickup. Please be sure that the email address sales@pentagonwines.com has been marked as a safe address in your inbox to avoid emails from us going into your spam folder.
Q: Can I “pick up” my wine club shipment?
A: Absolutely! Our Club is based upon customers picking up their wine; one reason we can provide great wines at everyday prices. If you need to have your wine shipped, please see our Shipping Policies.
Can I track the status of my order?
Yes. Your order and item status will show in your account page when you are logged in on our website.
Do you deliver wine?
We currently do not offer shipping for our products. We are working on finding a shipping partner and will offer the service once available.
How will I pick up my item(s)?
We have a physical location in Rockwall, Texas. Customers must pick up their orders at our physical location. At time of pickup, the customer will be required to provide identification showing they are of legal age to purchase alcohol in Texas.
Our Wines
Q: How should I store my wine?
A: You should store all wines in a cool location out of direct sunlight. If the wine has a cork closure, be sure to store the bottle on its side, or upside down, to prevent the cork from drying out and cracking. Wines with screw caps should be stored upright.
Q: At what temperature should I store my wines?
A: Most white wines should be stored between 47-50° F (8-10°C), while most red wines should be stored between 60-65°F (15-18°C).
Q: How do you open a waxed bottle?
A: Red or gold wax is nothing to fear! To open your waxed Reserve wine bottle, simply insert the corkscrew directly into the cork as you would to open a regular wine bottle. Pull the cork halfway out of the bottle, cracking the wax seal. Dust any wax chips off of the lip of the bottle, and then continue to pull the cork completely out of the bottle.
Q: How long will my wine be drinkable after it’s been opened?
A: Most red wines will be drinkable roughly 2-3 days from the date it was opened, while most white wines can be drinkable possibly up to four days, especially when using a wine preserver. It is important to keep your wine sealed with a cork or stopper if you are not pouring a glass. This prevents oxygen from getting into the bottle, and oxygen will make your wine age more quickly. Keeping your wine in the refrigerator after opening also helps to slow the aging process.
Q: Can I find your wines outside of the Pentagon?
A: We are a Direct to Consumer winery only and do not distribute our wines at all in the United States. Customers are able to purchase our wines online, by phone, or in person.
